1. Purpose and scope
These terms of sale apply to all services offered by FMRS, sole proprietorship of Fayz MUSTAPHA (SIRET 835 023 839 00037, full details in the legal notice), hereinafter “the Provider”, to its clients, hereinafter “the Client”.
The services are reserved for professionals (companies, associations, freelancers, public bodies) acting in the course of their business. Any order implies full acceptance of these terms, which prevail over the Client’s purchasing conditions unless otherwise agreed in writing. In the event of any discrepancy, the French version prevails.
2. Services and plans
The Provider offers:
- social media management: Essential, Growth and Premium plans, with the “Monthly results report” option for the Essential plan;
- short videos (Reels, TikTok, Shorts): Video Essential, Video Growth and Video Premium packs, and the additional video, additional revision and on-site filming options;
- management + video combinations;
- 360° support and training, on quote.
The content of each plan (number of networks, posts, videos, revisions, reply frequency, etc.) is as described on the Services page or in the quote accepted by the Client. Any service not included is subject to an additional quote.
3. Prices, discounts and commitment period
Prices are in euros, excluding tax. VAT not applicable, article 293 B of the French General Tax Code (CGI). They are monthly, except for options invoiced per unit and services on quote.
The Client chooses a commitment period: no commitment, 3 months, 6 months or 12 months. The longer the commitment, the lower the monthly price (−15% over 3 months, −30% over 6 months, −45% over 12 months, rounded). The applicable price is that of the chosen period, as displayed on the date of the order or stated in the quote; it remains fixed for the whole commitment period.
Per-unit options: additional video €190; additional revision €45; on-site filming €250 in Île-de-France (outside Île-de-France: on quote, plus travel expenses).
4. Management + video combinations and applicable discounts
When the Client combines a management plan and a video pack, the video pack is discounted according to the video pack chosen: 10% for Video Essential, 15% for Video Growth, 20% for Video Premium. This discount is added to the commitment-period discount.
Both services must be ordered together, for the same commitment period. If the management plan ends before the video pack, the combination discount no longer applies to the video pack from the following month.
5. Orders and quotes
An order is formed by the written acceptance (email or signature) of a quote or proposal from the Provider, stating the plan, commitment period, price and start date. Quotes are valid for 30 days.
The commitment starts on the date stated in the quote or, failing that, on the date of the first post or delivery.
6. Payment terms
Monthly services are invoiced at the beginning of each month, for the current month. Options and services on quote are invoiced on delivery, or according to the payment schedule in the quote. Invoices are payable by bank transfer within 15 days of their issue date.
Late payment automatically gives rise to penalties at three times the French statutory interest rate, plus a fixed recovery fee of €40 (articles L441-10 and D441-5 of the French Commercial Code). No discount is granted for early payment. If a reminder remains unanswered for 8 days, the Provider may suspend the services until full payment.
7. Termination and end of commitment
Whatever the service (management, video or combination) and whatever the commitment period, either party may end it by email, with one month’s notice. During the notice period, the service continues as normal and remains due.
- Ending a 3, 6 or 12-month commitment early, at the Client’s initiative: this is possible. The months completed, including the notice period, are then recalculated at the price of the period actually completed: for example at the “3 months” price if a 12-month commitment ends after 5 months, or at the “no commitment” price if it ends before 3 months. The difference is invoiced.
- Ending at the Provider’s initiative: no recalculation applies; the Client only pays for the months completed, at the price of its commitment.
- At the end of the commitment, the service stops. It can be renewed, for the period of the Client’s choice, by simple written agreement.
In the event of a serious breach by either party that is not remedied within 15 days of formal notice by email, the other party may terminate the service without notice. Services performed until termination remain due.
8. Obligations of the parties
The Provider undertakes to perform the services with care and according to professional standards. It is bound by an obligation of means: results (followers, reach, sales, etc.) depend in particular on platform algorithms and cannot be guaranteed.
The Client undertakes to:
- give the Provider the necessary access to its accounts (the Client remains their sole owner);
- provide the useful information, images, logos and materials, for which it guarantees it holds the rights;
- approve or comment on proposed content within 3 working days; without a reply, the schedule may be postponed without any change in price;
- inform the Provider of any event that may affect its communication (crisis, change of offer, etc.).
9. Intellectual property and content rights
Once the corresponding amounts have been paid in full, the Provider assigns to the Client, on a non-exclusive basis, the economic rights to the content created for it (texts, visuals, videos): rights of reproduction, representation and adaptation, on all digital media and social networks, worldwide and for the legal term of protection. Working source files are not included unless stated otherwise in the quote.
Materials provided by the Client remain its property. Third-party materials (music, fonts, stock images, templates) are used under their own licences, which may restrict their reuse outside the intended platforms.
The Provider may mention the Client and present the content produced as professional references (website, portfolio, social media), unless the Client objects in writing.
10. Liability
The Provider is bound by an obligation of means. It can only be held liable for a fault proven by the Client, and only for the direct and foreseeable damage resulting from it.
Indirect damage is excluded, in particular: loss of turnover, customers, followers or visibility, damage to image or reputation, loss of data.
The Provider is not liable for:
- decisions made by the platforms (changes to algorithms or rules, restriction, suspension or deletion of accounts, outages);
- the content of information, texts, images and materials provided by the Client, or of content approved by the Client;
- compliance with rules specific to the Client’s sector (for example health, finance, alcohol, competitions, advertising disclosures), which the Client undertakes to report to the Provider and to check;
- actions by the Client or third parties on the Client’s accounts, or fraudulent access that does not result from a fault of the Provider;
- reactions and comments from users.
Any complaint must be sent in writing within 8 days of the post or delivery concerned. Any liability claim must be brought within one year of the event giving rise to it.
In any event, the Provider’s total liability, for all causes combined, is capped at the amount excluding tax paid by the Client for the last 3 months of service or, for a one-off service, at the price excluding tax of that service.
The Client indemnifies the Provider against any third-party claim relating to materials it provided or content it approved, and bears the resulting costs.
These limitations do not apply in the event of gross negligence or wilful misconduct by the Provider. Neither party is liable for a failure due to force majeure within the meaning of article 1218 of the French Civil Code.
11. Personal data
The Client’s data is processed to manage the business relationship, in accordance with the privacy policy.
When the Provider handles messages and comments received on the Client’s accounts, it acts as a processor within the meaning of article 28 GDPR: it processes this data only for the purposes of the service, on the Client’s instructions, keeps it confidential and does not retain it after the end of the service.
Each party undertakes to keep confidential any non-public information about the other party that comes to its knowledge, during the service and for 2 years after it ends.
12. Governing law and disputes
These terms are governed by French law. In the event of a dispute, the parties will first seek an amicable solution. Failing agreement within 30 days, the dispute will be brought before the competent courts within the jurisdiction of the Versailles Court of Appeal.
Version in force as of 11 October 2026.